Our Commitment
ShubhMilaap is a matrimonial platform built exclusively for adults of legal marriageable age. We have an absolute, zero-tolerance policy toward child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). We prohibit any content, conduct, or communication that sexualises, endangers, or exploits minors, and we act swiftly to detect, remove, and report such violations to the relevant authorities.
These standards are published in accordance with Google Play's Child Safety Standards policy and applicable law, and describe how we prevent, detect, and respond to CSAE on our service.
Prohibited Content & Conduct
The following are strictly forbidden on ShubhMilaap and result in immediate removal, permanent account termination, and reporting to authorities:
CSAM
Any child sexual abuse material, or links, references, or attempts to share it, in any form.
GROOMING
Any attempt to solicit, groom, sexualise, or lure a minor, or to arrange offline contact with a minor.
MINORS ON PLATFORM
Creating a profile for, or on behalf of, anyone below the legal marriageable age; misrepresenting a minor as an adult.
TRAFFICKING
Any facilitation of child marriage, trafficking, or exploitation of minors of any kind.
Age Assurance & Prevention
ShubhMilaap is an adults-only service. We take active, preventive measures to keep minors off the platform:
- Users must be of legal marriageable age under Indian law (21 for men, 18 for women).
- Mandatory government-ID (KYC) verification is required to confirm identity and age.
- Registration requires accepting terms that prohibit CSAE and under-age use.
- Profiles, photos, and communications are subject to manual and automated review.
- Accounts suspected of belonging to a minor are suspended pending verification.
Detection & Response
visibility PROACTIVE MODERATION
We combine automated screening with trained human moderators to identify and remove prohibited content. Confirmed CSAM is removed immediately and preserved securely for reporting to authorities.
gavel SWIFT ENFORCEMENT
Violations result in immediate content removal, permanent account termination, and escalation. We cooperate fully with law enforcement and provide information as required by law.
Reporting a Concern
ShubhMilaap allows users to report child safety concerns in-app. Every profile and conversation includes a report option, and reports of suspected CSAE are prioritised for urgent review.
You may also report a concern directly to our designated point of contact by email. If a child is in immediate danger, contact your local emergency services first.
- flag In-app: use the Report option on any profile or message.
- flag By email: contact our CSAE point of contact below.
- flag Reports of suspected CSAE receive priority handling.
- flag Reporters may remain anonymous where permitted.
Legal Compliance & Reporting to Authorities
ShubhMilaap complies with all relevant child safety laws, and reports to regional and national authorities. Our compliance includes, without limitation:
- The Protection of Children from Sexual Offences (POCSO) Act, 2012.
- The Information Technology Act, 2000 and associated rules.
- Reporting confirmed CSAM to India's National Cyber Crime Reporting Portal and relevant law-enforcement agencies.
- Reporting to international bodies such as the National Center for Missing & Exploited Children (NCMEC) where applicable.
Designated Point of Contact
Our designated point of contact is available to respond to questions about our child sexual abuse material (CSAM) prevention practices and our compliance with child safety standards.
CSAE / CSAM CONTACT
GENERAL SUPPORT
RESPONSE TIME
Priority — within 24 Working Hours
Read our related policies: